A couple say they are "exhausted" and feeling "miserable" having spent the last eight years receiving Boots deliveries to their home.
Martin and Brenda Tizzard who live on Landford Avenue in Walton share a similar address with a local Boots store and say they have "lost count" of how many parcels are wrongfully delivered to their home. Over the last eight years, the couple claim at least 100 parcels have been incorrectly delivered to their home instead of the store.
The frequent deliveries have made it a routine for the husband and wife to walk up the road to drop off deliveries. Martin said: "The amount of times we have to go over to that Boots we might as well be unpaid workers."
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Martin has had both letters and parcels delivered to his home. He said: "These boxes are big and god knows what's in them. I think some of these deliveries could be worth a lot of money."
Martin and Brenda ended up in this strange situation when the new shopping units opened in 2015 on their street. Martin, who is originally from London, said: "It was a big event when the Boots opened. The Mayor at the time came over to open them."
He added: "We've lived here for 16 years this situation with deliveries from Boots has made it a nightmare."
Martin believes the issue is due to Boots having a similar address to his own and the close proximity of the store and his home. The 68-year-old said: "It's down to the fact the store is called unit five."
Google Maps is also confused about the location of the Boots store as it labels Martin and Brenda's home as the location of the Boots rather than the actual location up the road. Despite the parcels being addressed to Boots; Martin says delivery men go "name blind" and just see the address rather than who it is addressed to. Martin said: "I tell the drivers they've got the wrong address and they just say 'all I see is the number'."
The mix-up isn't isolated to just one particular delivery company either. He said: "I think there's about five or six delivery companies that have wrongly delivered it could be more it's hard tell when they deliver in white vans."
While Martin can see the funny side of the couple's predicament it still causes a lot of trouble for them. He said: My wife has got arthritis and it does her no good to keep hobbling over the road to drop stuff off. I'm really at my wits end now."
Likewise, Martin acknowledges the seriousness associated with the wrongful delivery of these parcels. He said: "I don't know how people sleep at night knowing these parcels could end up in the wrong hands."
Martin has attempted to solve the issue with Boots but without luck so. He said: "When I go into the shop they just shrug their shoulders. I feel like we're stuck between a rock and a hard place."
Due to the amount of different delivery companies, Martin has not tried to contact them. He added: "I've never been in touch with the delivery companies because there's no way of contacting them and a lot of them drive white vans. I'm often never sure where the deliveries are coming from."
FedEx is one of the delivery companies who have wrongfully delivered to Martin's home. In a statement they told the ECHO: "Outstanding customer service is a top priority for FedEx and we sincerely apologise to Mr Tizzard for any inconvenience caused. We’ve spoken to the driver involved to avoid this recurring in the future."
Boots were approached for a comment.
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