O2 customers are being urged to do one thing to avoid losing hundreds of pounds.
The mobile phone operator is urging people to refresh their knowledge around scams as the cost of living crisis continues and the countdown to Christmas has started.
But with an increased risk of being targeted by scammers, O2 has said they would "never do" these five things as they urge people to be aware, BirminghamLive reports. It comes after 23% of Brits have reported falling for a scam with many losing money as a result, on average £393
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Rob Orr, chief operations officer at Virgin Media O2 said: "Fraud is now a national epidemic and, with thousands of people falling victim every single day, we are committed to doing all we can to help the UK swerve the scammers."
The five things O2 would never do are:
- Asking people to read out their one-time passcode or bank details over the phone - If anyone calls asking for a code, O2 advises customers to hang up as “it’s a scam”
- It won't tell people to ignore security warnings
- Get angry if a person wants to hang up and call O2 back
- Ask a person to pay to return a device to O2.
- Never pressure you
According to the telecoms provider, the company provides pre-paid labels for device returns and only ever to the official O2 returns address, which is O2 Returns Centre, Communication House, Vulcan Road North, Norwich, NR66AQ.
If a person has any suspicion that they might be speaking to a scammer, the best thing to do is hang up and call O2 back by dialling 202 from their O2 phone.
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